Frequently Asked Questions

See our FAQs

When will I receive my travel documents?
You will receive your confirmation invoice within 3-5 working days of booking. Please read and check these carefully and notify us immediately if there are any errors. 

What documentation do I need to take on holiday?
We advise that you take your hotel voucher/s, flight tickets, and boarding passes with you. If you have added any extras to your holiday such as transfers, car parking, travel insurance, airport lounges, excursions or car hire, you will also need to take these vouchers with you and present to the relevant supplier.

What if i don't receive any travel documents or would like another copy ?
To protect you from junk mail, most email providers offer a facility to filter unwanted and junk mail, so it is possible the email from us has been filtered by this facility. We would advise that you change your filter settings and check your junk email and also  ensure that any emails from Plenty Holidays are not blocked. If you need to obtain a copy of your travel documentation, you can call our Customer Services team on 0203 994 7646 who will be happy to help.

I want to make a payment to my outstanding holiday balance

You can make secure online payments towards your holiday at any time. calling our Customer Services team on.

Can I change my payment details or due dates?

To see if you can change any of your payment options or due dates, please call our Customer Services team on 0203994746 and they will be happy to help.

How can I check what payments I have made?

On your travel documentation, it will show you how much you have paid and how much is outstanding. If you want a more up to date payment history, you can view this by simply logging into your Account.  

Do I have to pay city/tourist tax?

Some countries do require you to pay additional taxes/charges. These taxes are not included in your holiday price and are usually paid when you arrive at your accommodation. If you have a question regarding city taxes,

How did we do?

We appreciate hearing both positive and negative feedback as it helps us improve the overall holiday experience for all of our customers. Click here to email us directly

How do I find current travel advise for the country I am travelling to?

The Foreign  issues up-to-date travel advice on destinations, security, local laws, health and safety as well as information on passports and visa requirements. We advise all passengers to check for any travel advice for the destination that they are travelling to. Click here to visit their website. We advise that you check regularly for any updates. You can also follow them on.

What times can I contact you?

Our Sales team are contactable between:
Monday to Friday 8am to 10pm
Saturday 8am to 9pm
Sunday 9am to 9pm 

Our Customer Service team are contactable between:
Monday to Friday 9am to 6pm
Saturday 9am to 5pm
Sundays Closed
Bank holidays 10am to 4pm